Privacy Policy

1. Who We Are

Alix Vintage provides custom sublimation apparel services and related support through this website.

2. Information We Collect

• Account details such as name, email, mobile number, and login credentials.
• Order details such as product, quantity, sizes, names, numbers, and shipping data.
• Uploaded files including logos, mockups, reference images, and design notes.
• Payment-related records such as payment method used and proof of payment details.
• Basic usage data such as browser type, IP address, and pages visited.

3. How We Use Information

• To create/manage your account and fulfill your orders.
• To communicate proofs, updates, and support responses.
• To improve website performance and customer experience.
• To prevent fraud and comply with legal obligations.

4. Sharing of Information

We do not sell personal data. We only share necessary information with payment providers, delivery partners, and service providers needed to operate the platform or when required by law.

5. Data Retention and Security

We retain personal and order data only as long as necessary for service delivery, records, dispute handling, fraud prevention, and legal compliance. We use reasonable safeguards to protect your data.

6. Your Rights

You may request access, correction, or deletion of your personal data, subject to lawful and operational limitations.

7. Contact